Terms & Conditions
A legal disclaimer
These terms and conditions apply to all orders, purchases, fulfillment and delivery of all goods and services sold by Fidan Pty Ltd (Fidantok website). Please read the below terms and conditions carefully before placing an order and by doing so you agree to be bound by and comply with the listed terms and conditions below. If you put in an order by accessing our website, you acknowledge that you have read, understood and agreed to these terms and conditions. If you do not agree- please do not use our website.
Ownership of Website and Content
Fidan Pty Ltd owns the Fidantok website. If any content wishes to be used you must have written permission. Please send your inquiry to hello@fidantok.com.au
Security
Fidantok does not guarantee any data or links to websites are free from viruses or other spyware. You agree to assume any risks to your computer by accessing our website.
Third Pary Content
There may be links to 3rd party sites from the Fidantok website. These are provided for your convenience only. We are not responsible for any information on these sites.
Updates
Fidantok may update these Terms and Conditions as required and publish them here. They will be effective immediately upon upload to the Fidantok website.
Privacy
Your privacy and your data are very important to us. We will never share or sell your personal information. Please refer to our detailed Privacy Policy.
Payments
All orders are made in AUD. Orders can be paid for by credit card or Paypal. Our system does not hold any payment information it is sent directly to our bank or 3rd party banking providers. Shipping is also calculated in AUD and we do our best to ensure the most competitive shipping rates based on the order weight. We ship through Australia Post.
Refunds
All Sales are final. We do not refund for change of mind. We will refund or offer an exchange as per Australian laws if the items are defective or not fit for purpose in any way. Also if an item is ordered in the wrong size and never worn and in perfect condition we are happy to exchange for a different size if the product is returned to us within 30 days in original packaging. Please email us at hello@fidantok.com.au in line with the above. if you need a refund or exchange
Cancellations
We aim to ship all orders out within 3 working days. If your order has not been shipped yet or is a pre-order we will happily cancel your order if we can catch it in time before fulfillment. You will be refunded the same purchase pay method that the order was placed in. If you wish to cancel your order please email hello@fidantok.com.au.
Product Availability
Fidantok does it best to ensure inventory levels are up to date in the system, therefore ensuing when an order is entered everything should be in stock. You will be notified if your product is not in stock for some reason and an alternative will be offered or a full refund. Note- We do not offer rainchecks. And as permitted by law we reserve our right to limit the sale of products to a reasonable or normal household quantity.
Pricing, Sales, Promotions and Discounts
The Fidantok website will show you the most up to date pricing and shipping estimates. Fidantok reserves the right to review and update product prices as required. Until you pay for your order in full the price may vary. Our prices include 10% GST in all stated prices. All item prices inc GST but exclude shipping, this is calculated based on location and total weight at checkout.
Delivery
We assume the address entered in your order is correct and Australia Post can deliver to it if domestic. For overseas orders- please enter in all address details including post code, state and country. Risk in the product passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.
USA customers- We are currently still working through the new process of shipping to the USA to incorporate new tariff rules.